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Who bills my customers? They are
your clients, you bill them. You receive one integrated bill from
Innovative Data Transfer every month detailing your costs which
makes it easier for you to determine their billing rates.
Who handles tech support for my customers?
All reseller clients handle all their own technical support
matters pertaining to their "sub-clients." Obviously, matters
which our clients can not handle such as setting up FTP accounts,
creating domain name support, setting up ODBC datasources, etc.
will be carried out by Innovative's technicians, but only at your
request. At no time will we deal with your clients. Innovative
Data Transfer must remain transparent to your clients.
What if my clients find out I am reselling
your services? What is to prevent them from moving to you?
Our resellers often provide something we can't - personalized,
value-added services. Web hosting is actually a very low-margin
business. It is the dedicated connections and programming services
that pay the actual bills. In addition, even though the Internet
is a world-wide market, most people prefer to deal with someone
who is local.
By creating your own custom web hosting packages combined with
your company's unique customer service and personal attention,
you can offer your customers a full spectrum of services.
What if one of my customers exceeds a set
limit for a web hosting account? You are responsible for
all your customers. If one of your customers exceeds a set limit,
you will be billed for the excess service.
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